Frequently Asked Questions

Yes. GivingFountain charges an 8% disbursement fee to cover the cost of coordinating and distributing your donation to nonprofits. This fee supports platform operations, compliance, and nonprofit vetting. A separate 3% 3rd party processing fee covers payment processing costs — donors may optionally cover this fee so the full donation amount reaches the nonprofit.

Fees are deducted from the donation amount before funds are sent to nonprofits. For example, if you donate $1,000 via credit card, approximately $890 will be distributed to your selected nonprofits after a 3% 3rd party processing fee and an 8% disbursement fee. If you cover the processing fee, the nonprofit receives approximately $920. For a $100 donation via ACH, approximately $91.20 reaches the nonprofit.

Yes! When making a credit card donation, you'll see a "Cover 3rd party fees" checkbox that adds approximately 3% to your donation. This covers the payment processing fees so they're not deducted from your gift. Note: The 8% disbursement fee still applies, and this option is only available for credit card payments since ACH/check payments don't incur processing fees.

Yes! GivingFountain issues a single consolidated tax receipt for your entire donation, regardless of how many nonprofits you allocate to. This simplifies your tax documentation significantly.

Tax receipts are emailed immediately after your donation is processed. You can also access all your receipts anytime from your dashboard under the Tax Receipts section.

GivingFountain is a registered 501(c)(3) nonprofit organization. All donations made through our platform are tax-deductible to the extent allowed by law. We recommend consulting with a tax professional for specific advice.

When you set up a recurring donation, we automatically charge your payment method on the same day each month (or quarter/year, depending on your selection). Your allocation percentages remain the same for each recurring donation.

Yes! You can modify or cancel your recurring donation at any time from your dashboard. Changes take effect immediately, and no future charges will be made after cancellation.

If a recurring payment fails, we'll notify you via email and retry the payment after a few days. If payment continues to fail, we'll pause the recurring donation and ask you to update your payment method.

All nonprofits on GivingFountain are verified 501(c)(3) organizations. We check their IRS tax-exempt status, review their financial health, and ensure they meet our standards for transparency and accountability.

Funds are disbursed to nonprofits on a monthly basis. Each nonprofit receives a single payment combining all donations allocated to them during that period, reducing their administrative burden.

Yes! If you'd like to support a nonprofit that isn't currently on our platform, you can contact us with their details and we'll review them for inclusion.

Yes. We use Stripe, a PCI Level 1 certified payment processor, to handle all payment information. Your credit card details are never stored on our servers and are encrypted end-to-end.

Your donation history is private and visible only to you through your dashboard. Nonprofits receive aggregated donation totals but cannot see individual donor names or contact information.

Your donations are private by default. Nonprofits cannot see individual donor names or contact details - they only receive aggregated donation totals. Your personal information is never shared with nonprofits.

Yes! You can enable TOTP-based two-factor authentication from Dashboard > Settings > Security. Once enabled, you'll need to enter a 6-digit code from your authenticator app (Google Authenticator, Authy, 1Password, etc.) each time you log in.